Who can access the Hospital's services?
General public
What services are available?
UPVET offers general and routine consultations, as well as consultations in the areas of Internal Medicine, Dermatology, Ophthalmology, Neurology, Orthopedics, Reproduction, and Oncology. There is also a Surgery Service. The hospital also has equipment for complementary diagnostic tests, such as blood tests, X-rays, ultrasounds, echocardiograms, and endoscopies. The inpatient service consists of an Intensive Care area, dedicated to patients who require close monitoring, separate canine and feline inpatient areas, and an isolation area for the treatment of animals with infectious and contagious diseases.
Are the services paid for?
All services are paid for. The exceptions are pre-surgical evaluation consultations and sterilization surgeries for animals adopted at CROA in Porto, under the protocol signed between CMP and UPVET.
How can I find out the costs associated with the care/ treatment of my animal?
There is a price list for numerous services, but the quote for each case is given based on the specific situation of each animal, after analysis.
Who performs the services?
Consultations and surgeries are performed by members of the hospital's clinical staff. As this is a teaching hospital, during the academic year, students can take patient histories and perform physical examinations during consultations, always under guidance and supervision, and never making clinical decisions. Our students also participate in various procedures, such as complementary diagnostic tests or surgeries, or in tasks such as assisting and monitoring hospitalized animals.
How can I schedule an appointment?
Appointments can be made by phone, Monday through Friday, by calling the hospital's general contact number. Alternatively, you can request an appointment through this website at pré-contact
Can appointments be scheduled for any time?
Appointments (or scheduled consultations) are held between 8 a.m. and 5 p.m., Monday through Friday. Outside these hours, on weekends, and on holidays, we only provide emergency services.
What if I have a situation that I consider urgent?
The hospital has a 24-hour emergency service, which is provided on a first-come, first-served basis, but subject to clinical priority criteria. We recommend that you contact the hospital whenever possible before traveling there.
Does the emergency service cover all species?
Only dogs and cats are accepted for emergency care. All other species are subject to prior appointment.
How can I schedule surgery?
Surgeries are scheduled after the animal in question has been examined during a consultation.
What if I already have a referral for surgery from my regular veterinarian?
In this case, your regular veterinarian can refer the case by contacting the hospital directly. However, the animal may still need to be evaluated beforehand.
My dog/cat is hospitalized. Can I visit him/her?
Visits are always subject to prior authorization and must be scheduled in advance.
My dog/cat is hospitalized. When can I get news about its condition?
As a general rule, clinical status updates are made in the mornings and whenever there is a significant change in the patient's condition.
